Frequently asked questions
Short answers to what people usually ask before their first audit.
Your first audit is free, and that's permanent. Upload a statement, get the report. A paid plan with automatic monthly monitoring and alerts on new anomalies will come later. Manual one-off audits stay free.
30 seconds for a CSV, up to a minute for a large PDF from a less-common bank. We show a progress timeline so you know what's happening — don't close the tab until it's done.
Chase: Statements → choose period → Download as PDF. Bank of America: Statements & documents → Available online → PDF or CSV. Wells Fargo: View documents → Statements → CSV/PDF. Capital One: Statements → Download. Most credit unions and major banks have a similar path. One to three months of data is enough to see duplicates, zombie subscriptions, and outlier months.
Native support: Chase, Bank of America, Wells Fargo, Citi, Capital One, U.S. Bank, American Express. Any other institution — try it: if the statement has a table of dates and amounts, our fallback parser will handle it. If something fails, message us on Telegram and we'll add the format within a day.
Yes. Each file is a separate report. A combined report across multiple accounts in one dashboard is on the paid plan, coming soon.
Transaction descriptions and amounts — enough to categorize spending and surface leaks. We do not see and do not store: card numbers, full names, SSN, address, or account balance. The statement file is deleted within 24 hours.
No one. We don't share with banks, advertisers, ad networks, or credit bureaus. What stays in our database is aggregated stats from your report — no transaction descriptions, not tied to your identity.
Send the /delete command to the Telegram bot, or email support@pluso.com. Your data is gone within an hour. Backups roll over in seven days — that's the minimum a backup system needs, we don't keep them longer.
Didn't find your answer — email us at support@pluso.com or message Telegram bot.